Refund
Refund Policy
**Effective Date:** July 2, 2026
At **QA Copilot AI**, we strive to provide a reliable and valuable service to all our customers. This Refund Policy explains the circumstances under which refunds may be issued for subscriptions and purchases made through our platform.
Free Trial
If a free trial is offered, you can evaluate QA Copilot AI before purchasing a paid subscription. No charges will apply until the trial period ends, unless otherwise stated.
Subscription Payments
All subscription fees are billed in advance on a monthly or annual basis, depending on the plan you choose. By subscribing, you authorize us to charge your selected payment method for the applicable subscription fees.
Refund Eligibility
Refund requests may be considered under the following circumstances:
* You were charged due to a billing error or duplicate transaction.
* You were charged after canceling your subscription before the renewal date. * You experienced a verified technical issue that prevented you from using the core features of the platform, and our support team was unable to resolve the issue within a reasonable time.
Non-Refundable Cases
Refunds are generally **not** provided for:
* Partial subscription periods.
* Change of mind after purchase. * Failure to cancel before the renewal date. * Inactivity or infrequent use of the platform. * Violations of our Terms of Service resulting in account suspension or termination.
Subscription Cancellation
You may cancel your subscription at any time through your account settings. After cancellation, your subscription will remain active until the end of the current billing period. No further charges will be made unless you reactivate your subscription.
Refund Request Process
To request a refund, please contact our support team and provide:
* Your registered email address.
* Transaction or invoice number. * Date of purchase. * A brief explanation of your refund request.
Our team will review your request and respond within **5–7 business days**.
Payment Providers
Refunds approved by QA Copilot AI will be processed through the original payment method. Processing times may vary depending on your bank or payment provider.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Refund Policy or need assistance with a billing issue, please contact our support team. We're committed to resolving billing concerns fairly and promptly.